Basic Features

Place A Call

• There are several ways you can initiate a call
  • Pick up the Handset to begin making the call
  • Press the Speaker  button to begin making the call (Speakerphone)
  • Press the New Call  soft key to begin making the call (Speakerphone)
  • Dial phone number and press the Dial  soft key (Speakerphone)

• Internal call: Dial the extension number
• External local call: Dial 9 + the entire 7-digit phone number
• External long distance call: Dial 9 + 1 + the 10-digit phone number
• External international call: Dial 9 + 011 + country code + the number

Switching Between Handset And Speakerphone

• If you are using the handset, you can move the call to the speakerphone by pressing the Speaker  button and then you can safely place the handset in it’s cradle
• If you are using the speakerphone, simply pick up the handset

Answer A Call

• If your phone is ringing, pick up the Handset or press the Answer  soft key and you will be automatically connected to the call

• To answer a call while you are already on another call, press the Answer soft key and doing so answers the new call and automatically places the initial call on hold

End A Call

• There are several ways you can end a current telephone call
  • If you are using the handset, hang up the Handset
  • If you are using the speakerphone, press the Speaker  button
  • Press the End Call  soft key and hang up
  • Press the Line Button to end the call

Using Hold And Resume (Multiple Call Handling)

• While on a call, press the Hold  soft key (Make sure the call that is highlighted is the one you wish to put on hold
• To return to a call, press the Resume  soft key
• All calls on hold will have the pause icon next to them and all held calls will be flashing
• If multiple calls on the same line are on hold, use the Scroll button to select or highlight the desired call, then press the Resume  soft key

Transfer A Call

• While on the call, press the Trnsfer  soft key (this places the caller on hold)
• Dial the number you wish to transfer the caller to
  • Internal call: Dial the extension number
  • External local call: Dial 9 + the entire 7-digit phone number
  • External long distance call: Dial 9 + 1 + the 10-digit phone number
• You may immediately press the Trnsfer  soft key to complete the transfer or when the party answers, announce the call and press the Trnsfer  soft key again

• If the person refuses the call or if the phone rings without an answer, press the End Call  soft key, then press the Resume  soft key to return to the original call

Transfer A Call Direct To Voicemail:

• To transfer a caller directly into someone’s Voicemail Box, press the Trnsfer  soft key, enter the asterisk (*), followed by the user’s extension number, then press the Trnsfer  soft key again

Mute The Call

• Press the Mute  button to prevent the party from hearing you although you can hear them. The mute light will turn on.
• To turn off Mute, press the Mute  button again. The mute light will turn off.

Redial The Last Number Called

• Lift the handset and press the Redial  soft key or
• Press the Redial  soft key to simultaneously activate the speakerphone and redial the last number called

iDivert – Transfer A Ringing Call Automatically To Voicemail

• When your phone is ringing, you can choose to send the call immediately to Voicemail by pressing the iDivert  soft key. This soft key can be pressed at any time while the call is ringing on the phone.

Forward All Calls

• Press the CFwdALL  soft key (you will hear two beeps)
• Dial the number to which all calls will be forwarded
  • Internal: Dial the extension number
  • External local: Dial 9 + the entire 7-digit phone number
  • External long distance: Dial or 9 + 1 + the 10-digit phone number
• A flashing right arrow/telephone will appear on the top right line of the LCD display
• Note: You can only forward the top line of the phone. If you need to forward another line, please contact the system administrator or use the CCM User web page.
• Tip: To forward your calls to your voicemail box (e.g. DND), press the CFwdAll  soft key and then press the Messages  key.

Cancel Forward All Calls

• Press the CfwdAll  soft key (you will hear one beep)
• The flashing right arrow/telephone on the LCD display will disappear indicating that forward all calls has been deactivated

Call Park

• While on the call, press the More  soft key
• Press the Park  soft key
• The LCD display will show an extension number to which the call is parked. The number will be between 180 and 199. Make a note of this number.
• Hang up the handset
• To retrieve the parked call, from any IP telephone, dial the displayed Park Number.
• Note: If you do not retrieve the call within 30 seconds, a reminder tone will sound on your phone. You can retrieve the parked call by dialing the Park Number. If you do not retrieve the parked call within 300 seconds, the call will be directed to your phone. If you do not answer this call, it will be routed to your voicemail. The time and behavior can be adjusted on a system level. Please contact your system administrator if you require different behavior.

Ad Hoc Conference Calls

• Call (or be called by) the first party
• Press the More  soft key and then press the ConFrn  soft key
  • This will automatically select a new line and place the other party on hold
• Dial the telephone number of the next party to join the conference
  • Internal call: Dial the extension number
  • External local call: Dial 9 + the entire 7-digit phone number
  • External long distance call: Dial 9 + 1 + the 10-digit phone number
• When the party answers, press the ConFrn  soft key again and the party will be added to the conference call
• Repeat from step two to add additional parties to the conference call

Conference call options

• To place a conference call on hold, press the Hold  soft key. The other parties can talk amongst themselves but they cannot hear you
• To place a conference call on speakerphone, press the Speaker  button and then place the handset in its cradle
• To Mute a conference call on speakerphone, press the Mute  button to turn off the microphone
• Things to remember: Only one person is allowed to activate the ConFrn  soft key. From that moment on they will act as the conference initiator, and only that person will be allowed to add participants. If the conference initiator drops out of the call, all parties will remain connected
• To view a list of conference participants, press the ConfList  soft key. You will want to press the Update  soft key periodically to update the screen status of the list of conferees
• To drop a particular conferee, use the Scroll button to highlight the conferee you wish to drop and press the Remove soft key. You can remove participants only if you are the conference initiator
• Who started the Conference? While viewing the Conference List, locate the person listed at the bottom of the list with an (*) next to the name

Call Pick Up & Group Pickup

• These features are not currently configured, however, they permit a call to be answered that is not ringing at your phone. Call pickup is used to answer a ringing call when your phone is configured as a member of a group. Group pickup is used to answer a call when your phone is not a member of a configured group. Please contact the system administrator if you desire the use of this feature.

Enabling Headset Mode

• If you use a headset, press the Headset  button to enable it’s function
• To turn off headset mode, press the Headset  button to disable
   

Direct Transfer – Transfer Two Current Calls To Each Other

• Use the Scroll button to highlight the first of the two calls you wish to connect. With either one of the selected calls highlighted, press the DirTrfr  soft key. (You may need to press the More soft key to see the DirTrfr soft key) The two calls connect to each other and drop you from the call
• If you want to stay on the line with the callers, use Join  to create a conference instead. For details, see the Join Conference Calls feature

Join Conference Calls

• This feature allows you to conference two existing calls together
• With two or more calls on a single line, use the Scroll button to highlight any call on the line. From one of the selected calls, press the Join  soft key. You may need to press the More  soft key to see Join  soft key

Directory Features

• Press the Directories  button
• Use the Scroll button to highlight the Missed Calls, Received Calls or Placed Calls option on the Directory menu.
• Press the Select  soft key to display list.
• You may also choose to press (1) for Missed Calls, (2) for Received Calls or (3) for Placed Calls
• Use the Scroll button to select the number you want to speed dial
• If the number is an extension in your office, press the Dial  soft key to speed dial the selected number
• If you are having trouble dialing a number from the directory, press the EditDial  soft key and enter the appropriate prefix/number format then press the Dial  soft key.
  • Local calls: Prefix 9 + 7 Digits
  • Long distance calls: Prefix 9 + 1 + 7 Digits
  • International calls: Prefix 9 + 011 + Telephone Number
• When you are finished, press the Exit  soft key to exit the Directories menu
• Note: Any One of the Directories will only hold 32 call records. The 33rd call will then replace call one, the 34th call will then replace call two and so on. Calls are listed in order by the most recent call.
• Note: By pressing the Clear  soft key, it will clear ALL call history information for Missed, Placed and Received calls

Making Calls from the Corporate Directory

• Press the Directories  button
• Use the Scroll button to select the Corporate Directory option on the menu.
• Press the Select  soft key to display the directory search options
• Use the Scroll key to select the search option: First Name, Last Name or Number.
• Use the numbers corresponding to the letters on the dialing pad to enter a name or number to find it in the directory. It is not necessary to enter a complete query to conduct a search
• Then press the Search  soft key to display all names that begin with the letters you chose
• If more than one name appears, use the Scroll key to highlight the number you wish to reach
• Press the Dial  soft key to speed dial your selected name and number
• Note: For example: To spell Becky, press the 2 key twice for a B, press the 3 key twice for an E, press the 2 key three times for a C, etc.

Adjusting The Ring Volume

• With the handset in the cradle, press the Volume  button to adjust how loud or soft you would like your phone to ring. It will adjust the volume automatically

Adjusting The Handset Volume

• Hold the Handset to your ear, press the Volume  button to adjust the volume.
• Press the Save  soft key
• The Handset volume has been reset

Adjusting The Speakerphone Volume

• With the Handset on the cradle hit the Speaker button, press the Volume  button to adjust the volume.
• Press the Save  soft key.
• The Speaker volume has been reset

Adjusting The Ring Tone

• Press the Settings  button
• Use the Scroll button to select the User Preferences option or press the 1 key
• Use the Scroll button to select the Rings option or press the 1 key
• Press the Select  soft key for the Default setting that is highlighted to display the list of available ring types
• Use the Scroll  button to select a ring type
• Press the Play  soft key to hear a sample of the selected ring type
• The change your ring type to the desired highlighted choice, press the Select soft key
• This will put a check in the box indicated your choice
• Press the Ok  soft key to save your selection
• Press the Exit  soft key
• Press the Save  soft key to save your selection and Exit the Settings menu.

LCD Display Contrast

• Press the Settings  button
• Use the Scroll button to select the Contrast option on the Settings menu or press the number 1 key
• Press the Select  soft key to display the Contrast settings
• Use the Up and Down  soft keys to set the desired intensity of the LCD display and press the OK  soft key to save your settings
• Press Exit  soft key to exit the Settings menu.

Voicemail 

Accessing Voicemail From Your Cisco Telephone

• Press the Messages  button on your telephone
• Enter your password
  • Default temporary password is 2580852#

First Time Mailbox Setup

• The first time you access your mailbox, you will need to run through the initial enrollment to activate your mailbox. It is important to complete all of these steps, otherwise your options will not be saved and you will have to go through them again.
• Access your mailbox as shown above using the default password
• Follow the prompts to set up your mailbox
  • Record your name (first and/or last name)
  • Record a custom voicemail greeting
  • Change your temporary password
• Note: Your password must not be consecutive digits (e.g. 12345), repeating digits (e.g. 11111) or the same as your extension number. It also must be at least 3 digits long.

Accessing Your Mailbox From Outside The System

• Call your direct dial number or have another person transfer you to your mailbox
• When you get your mailbox, press the * (asterisk) key
• Enter your mailbox ID, typically your extension number
• Enter your password

To Check Messages

• Log into your voicemail box
• Press the 1 key for new messages
• Follow the prompts to listen to and manage your messages

To Reply To A Message

• After listening to the message, press the 1 key to reply to a message
• Follow the prompts to record your reply, add recipients and to send it
• Note: Press ## to switch between number and name spelling
• Follow the prompts to handle the original message to which you replied

To Forward A Message

• After listening to the message, press the 5 key to forward the message
• Follow the prompts to address the message to one or more recipients, record an introduction if desired and to forward the message
• Follow the prompts to handle the original message which you have forwarded

Sending A Voice Message

• You can simply dial * (asterisk) plus the extension to access a user’s mailbox
• From the voicemail main menu, press the 2 key to send a message
• Follow the prompts to record, address and send the message